Knowledge Elicitation and Modeling for E-government: A Practical Approach

EGovernment is about dealing with knowledge by electronic means. Knowledge has to be collected, organized, shared, and made easily available to citizens and businesses, but also to the government employees. Knowledge assumes different forms: explicit, encoded for example as laws, decrees, standards, policies, and tacit, embedded in the procedures and routines implicitly enacted by the communities of knowledge workers. To create value these different forms of knowledge have to be combined and made accessible. We show how Requirements Engineering can be valuable in Knowledge Management for eGovernment, by means of some results from an on-going project about the extraction and analysis of the knowledge embedded in a set of local laws.